Part time Customer service assistance (whilst studying)

Woolworths/Caltex Petrol, Melbourne.

Responsibilities:

• Adhering strictly to OH&S guidelines, regulations & codes of practice.

• Completing administration procedures (daily routines, banking, attendance, stocktake,

monitor market pricing and liaising with national pricing manager) .

• Answering customer enquiries & processing customer transactions.

• Check stock levels, complete stock rotation, ordering, invoicing, requisites to allow high

quality service & availability of stock. Monitor fuel levels.

Emirates Airline, Melbourne.

Responsibilities:

• Reservations and ticketing enquires for travel agents, corporate clients, Emirates

passengers and call centre staff. Head office ticket desk (assisting passengers with queries

and ticketing issues.)

• Assisting the customer service counter Melbourne airport when required (especially

during delayed flights or with re routed flights.)

• Handling of special cases (unaccompanied minors , medical conditions,

wheelchair requests etc) including liaising with immigration, federal police and

medical teams (MEDIF)

• Performing pre-flight and post-flight activities.

• Assisted in organising the objectives and competencies for the team’s performance

matters.

• Implemented and created the Melbourne ticketing manual.

• Assisted producing the Emirates booking procedures manual for the Melbourne service

centre and in training new staff.

• Assisted at corporate, sales functions and trade shows

American Express Corporate, Melbourne.

Responsibilities:
International and domestic reservations, fare quotes, leisure bookings and ticketing for corporate clients.

Peter McCallum Cancer Centre, Melbourne.

Responsibilities:

• Coordinating bookings of patient admissions.

• Allocate casual staff.

• Data management.

• Support the Assistant Director of Nursing-Workforce Planning & Strategy through providing administration support and the allocation of casual staff to meet staffing shortfalls and work demand.